Terms & Conditions

About Us

This web site is owned and operated Wells Poultry Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Wells Poultry (Wales) Ltd
Unit 3 Cwm Business Center Ebbw Vale Gwent NP23 7TB United Kingdom
Phone: 01495 371727
Fax: 01495 371727
Email: info [at] chicken-house [dot] co [dot] uk
869648159


Company number: <Put company number here>

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept:
Credit and Debit Cards
Paypal
If you prefer not to enter your card details on line you can call us after placing you order with your card details or send us a cheque.

Please ensure that your invoice address matches your registered card address. Unmatched details are the most basic signs of an attempted card fraud and will be rejected. These transactions may show on your account as your bank will allocate the money until they receive confirmation that the transaction is void. We also carry out further fraud checks and will reject any transactions that show any possiblity of fraud. We believe this is the best way to protect ourselves from losses which in turn means we can maintain our low prices.

If you are shopping from outside the UK place your order and your card company will convert the transaction to your own currency.

We accept Visa ,MasterCard, AMEX, Switch/Maestro. Items on the website are all held in stock with the exception of some item dispatched direct from the manufacturer. If you do not wish to pay online, you may send your card information via phone, fax or by post.

When paying with Paypal please return to our site to finalise your order. Not doing so may delay processing your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you do not receive an order confirmation email shortly after placing an online order please contact us as there may be an error in the information you have supplied.

Wells Poultry sell through several other online platforms. Each platform is treated as a seperate "shop" and has it's own pricing policy, discounts, special offers, promotions, terms and conditions, returns policy etc. This means there may occasionally be variations in price for the same item bought through different outlets. Terms and Conditions may vary between platforms. The terms and conditions published on www.chicken-house.co.uk apply to telephone orders and order placed directly through www.chicken-house.co.uk. Where purchases are made through another outlet the terms and condition relevant to that outlet will be available at the time of placing the order.

Shipping And Handling

We try to keep our shipping as low as possible and aim to charge you the actual shipping cost + packaging + a small handling fee. Our shipping starts at £2+VAT and most orders up to 20 kg should cost £6.80 + VAT. If the shipping cost appear high when you reach the checkout please notify us so we can verify before processing your order.

We ship World Wide but there are limitations. Within Europe we can ship any product but the rest of the world required shipping by air and customs clearance. We will not send any liquid, spray or feed based product as they are likly to be refused by either the carrier or customs.

You can collect from us but we have no "shop" facility so it is easier for us if you place your online and us the "customer collect" option in the shipping country menu. There may still be a handling charge for some large housing orders.

Delivery Schedule

We deliver your order as soon as possible Most items are kept in stock. We aim dispatch your order within 2 business days but at busy times this may be longer. UK orders will normally arrive within 6 business days, European order within 10 days and orders to the rest of the world are generally received in under 21 days.

Please be aware that anyone raising and keeping animals has a legal duty to care for them. We suggest that you ensure you purchase any equipment nessersary before the animals arrive. If your order is urgent please do not place it online but call us instead so we can process it as quickly as possible. All online orders will be processed in cronological order.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Some items, such as plucking machines and incubators are shipped direct the manufacturer to keep cost as low as possible. We will give you an estimate of the delivery schedule once we have processed your order and recived details from the distributer.

Our housing is all built to order and normally takes several week to process, please ask for an estimated delivery schedule.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our processors computer. They are not held in clear text on any web site.

Guarantee

All items are supplied with a 1 year guarentee against faults due to material or manufacture.

This excludes:
A consumable product.
Light Bulbs
Any damaged cause by water/heat/weather or incorrect use

VSBb/VSBbi & accesories Warranty:
All units come with a 3 year warranty for EU purchases and 1 year for other areas. This covers all mechanical and electrical parts but not the cord. In the case of a fault developing within this period you may return the unit to us (the retailer), we will then return the unit to the manufacturer for repair. Alternatively, contact the manufacturer directly who will be able to send a replacement PCB for exchange. Whilst we in no way wish to avoid our responsibilities as a retailer, the quickest solution is to deal direct with the manufacturer.
We are happy to provide installation advice but due to the complexity of the unit we are unable to carry out any repairs.

Damaged / missing in transit. Please notify us within 2 days of any items that are missing or broken in transit. As the majority of our products are designed for argicultral we don't accept ciaims for minor cosmetic damge such as scratches or dents unless they affect the safe operation of the equipment or make the item otherwise unusable.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01495 371727 (International +44 01495 371727) or fax us on 01495 371727 or write to us at Unit 3 Cwm Business Center Ebbw Vale Gwent NP23 7TB United Kingdom

Privacy Policy

Wells Poultry (Wales) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.
Items made to order, non stock items source at your request and consumable products such as feed and light bulbs are exempt from this.
Our chicken housing is all made to order.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Your refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Goods that are faulty will be replaced or repaired or refunded at our descrection

Between 7 and 30 day we may, at our descretion, accept returns. Refunds will be for the goods only less a £2 admin charge. This also applies to orders returned to us as "not collect" where the delivery agent has attempted delivery.

If you want to return items returned outside the 7 day free period we can arrange collection within the UK of if required. The charge for this is £12.50/box up to 20kg plus any zonal surcharges that may apply as detailed on www.parcelforce.co.uk This will be deducted from any refund issued. For smaller items it would be cheaper to post items at the post office.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.