We're sure you'll be happy with our products but if not we'll take them back in the first 7 days at no cost to yourself. (limited to England,Scotland,Wales,NI)
Simply download and complete the return request and return it to us via email, fax or post.
Please click here to download the return request form
We reseve the right to refuse returns that don't comply with out returns policy.
| Your rights to return goods are protected under the EU Distance Selling Directive. |
Items made to order, non stock items source at your request and consumable products such as feed and light bulbs are exempt from this.
Our chicken housing is all made to order.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Your refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Goods that are faulty will be replaced or repaired or refunded at our descrection
Between 7 and 30 day we may, at our descretion, accept returns. Refunds will be for the goods only less a £2 admin charge. This also applies to orders returned to us as "not collect" where the delivery agent has attempted delivery.
If you want to return items returned outside the 7 day free period we can arrange collection within the UK of if required. The charge for this is £12.50/box up to 20kg plus any zonal surcharges that may apply as detailed on www.parcelforce.co.uk This will be deducted from any refund issued. For smaller items it would be cheaper to post items at the post office.
Any goods returned should be in saleable condition.